Frequently Asked Questions

Question

 

Answer

Antivirus software

   

I just tried installing the FontExpert trial. However, my Anti-Virus suspected it has a relationship with the virus and quarantined an .exe file. What should I do?

 

Some antivirus programs detect worms by comparing the sequence of bytes in a binary file against the virus signature taken from an antivirus database. This may result in incorrect detection of a virus, when a similar sequence of bytes is found in the program’s binary file. Also, FontExpert includes the well-known and reliable anti-piracy protection software (by Obsidium.de), and AV software may also incorrectly detect it as a "virus". Usually upgrading your antivirus data file or upgrading to the latest version of your antivirus software eliminates this problem.

See more:

AV Reports and False Detection.

Activation

   

I just upgraded to the latest build and my license key is not working. The application tells me I'm running an unregistered version. Is a new license key required for this latest build?

FontExpert displays the version in Help/About... window.
You may always upgrade for free to the same major version of the FontExpert, for example from version 16.0 Release 1 to version 16.0 Release 2. The License Key sent to you when you purchased version 16.0 is valid for ALL earlier and future releases of version 16.0 only. If you have completely uninstalled the program from your computer and then have installed the latest build, you must activate your license key again.

I had to redo my computer and now every time I start FontExpert it says it is an evaluation copy. How do I put
my license key in so that I can use this?

 

You must activate your license key again on this computer. Choose Help/Activate License Key… from the main menu.

Font Management

   

What is the difference between the "Install" and "Activate Temporarily" commands?

Install command installs and activates the font permanently. Windows will load this font again after a Windows restart.

Activate Temporarily command activates the font temporarily. It will be active until you deactivate it or until Windows is restarted. Windows will not load this font after restart; you will have to activate it again.

What is the difference between the "Uninstall or Deactivate Now" and "Uninstall or Deactivate" commands?

Uninstall or Deactivate is a universal command applied to both permanently installed and temporarily activated fonts. The command opens a window with the list of fonts that will be uninstalled and/or deactivated.

The Uninstall or Deactivate Now command is a "quick" version of the command described above. It doesn't display the window with the list of fonts, but its behavior is exactly the same (as if you chose the Uninstall or Deactivate command and in the window with the list of fonts immediately clicked the "Uninstall or Deactivate" button).